What is an FAQ?

The acronym FAQ stands for "Frequently Asked Questions" in English. It is a section of a website or application that contains answers to questions that users commonly ask.

How can I contact customer support?

To contact customer support, you can use the contact form available on our website, send an email to support@pematsc.pl, or if you speak Polish, you can call our number +48 515965404.

How can I return a product?

To return a product, go to the Return policy tab where you will find all the information on how to make a return.

Do you offer free delivery?

Yes, depending on the order and location, we offer free delivery above a certain order amount. Details about delivery are available in the Delivery methods tab.

What forms of payment do you accept?

Currently, we accept bank transfer and PayPal payments. Details about payments in our store are available in the Payment methods tab.

Do you offer discounts for regular customers?

Yes, we offer a loyalty program for regular customers that provides discounts and additional benefits. Details about the loyalty program in our store are available in the Loyalty Program tab.

How long does it take to deliver an order?

Delivery time depends on the location and chosen delivery method. Details about delivery time are available in the Delivery methods tab.

Do you offer a warranty on products?

Yes, we offer a warranty on all our products. Details about the warranty are available in the Terms of warranty tab.

Do you offer international delivery?

Yes, we offer international delivery, but the costs and delivery time depend on the destination country. Details about the cost of international delivery can be found at the last stage of placing an order.

How can I track my order?

After placing an order, you will receive an email confirmation. Once our warehouse staff has packed the purchased items, you will receive an email containing a tracking link from the selected carrier.

Will I receive an invoice for my purchase?

Yes, an e-invoice is issued for each order. After our warehouse staff has packed the purchased items, you will receive an email containing a link to download the e-invoice.

Is it possible to receive a paper invoice?

We issue electronic invoices in PDF format for every order. Using e-invoices helps to reduce the amount of paper used in the invoice generation and processing process. Thanks to this, we can adopt a more ecological approach in our store's operations. If you want an invoice for your purchase in paper form, you should inform us about this in the message to the seller at the last stage of placing the order.

Is it possible to purchase goods without VAT under the intra-Community supply of goods?

Yes, we are an active VAT taxpayer throughout the European Union, so we can sell goods to entrepreneurs without VAT. Details on purchasing without VAT can be found in the B2B cooperation tab.